> For the complete documentation index, see [llms.txt](https://docs.arborconnect.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.arborconnect.com/the-arbor-way/organizational-structure.md).

# Our Organizational Structure

Our communities are organized into several departments, all of which work together like the fingers of a hand to meet our residents' needs. Not all communities will have all of the following positions.

**The Executive Director** oversees all of these departments and provides leadership for the entire community.

**Resident Care,** led by the Resident Care Director and Evergreen Director, includes Resident Assistants, Nurses and Med Techs. These team members help residents with activities of daily living such as bathing, dressing, medication and mealtime assistance.

**Sales,** led by the Sales Director, works with prospective residents and their families, as well as outside groups such as hospitals that refer residents to our communities. The Sales Director trains team members to handle inquiries and provide great customer service.

**Dining,** led by the Dining Director, is responsible for providing high-quality meals and great service. This department includes cooks, dishwashers, and in some communities, servers. Resident Assistants also help with meal service.

**Resident Relations,** led by the Director of Resident Relations, makes sure each resident, family member or guest receives a warm and sincere greeting whether over the phone or in person. This department includes front desk receptionists and drivers. These team members provide residents with miscellaneous services such as newspaper delivery, special transportation or scheduling appointments.

**Engagement,** led by the Engagement Director, provides activities designed to engage and enrich the lives of each resident every day. Engagement Coordinators assist the Engagement Director in helping to provide all residents with meaningful and productive days. Resident Assistants often help with these activities. Residents can engage in several programs offered. Our Evergreen Program is designed for our residents with dementia and other memory impairments. Some communities also have a Bridges Program to help residents who are experiencing early stages of memory loss.

**Business Office** functions are overseen by the Business Office Director who manages the Human Resources and accounting functions for the community, including team member payroll, resident billing and team member file updates. The Business Office Director helps with the hiring process and orients all team members about benefits.

**Maintenance** is run by the Maintenance Director who keeps the building looking great, makes repairs as necessary, prepares apartments for new residents, and watches out for safety concerns by inspecting the building and conducting fire drills. Some communities also have a Housekeeping Director who oversees the cleaning of resident apartments and common areas.

If you have a question or concern about any aspect of your job, speak to your supervisor first. If you are not able to get the answers or help you need, talk to the Executive Director. If you are still in need of assistance, call your community's Human Resources Support Partner.


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